SERVICE. COMPREHENSIVE. CONNECTED.
On site for you!
No matter which serialization stage you’re in, Traxeed will assist you all throughout the process with a local team of experts. Not only do we provide our advice and support during all phases of the project, but also before it starts and after completion.
From serialization levels 1 to 5, our specialists with decades of experience in the industry will provide you with customized proven solutions. Our highly flexible teams are spread out around the world to support you with sales and services wherever you are. Additionally, our experts in Germany provide 24/7 global support to meet any demands and inquiries. Wherever you need our specialists is where they will be! Reach out to our experts in the KMS subsidiaries in China, Brazil and the USA, where our worldwide representatives or our sales departments will find your personal serialization and aggregation solution.
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Our technicians have the expertise and understanding that comes from time, training, dedication to their craft and the determination to provide superior service to every customer. You will see we are committed to doing “whatever it takes” to ensure your total satisfaction.
Retrofit: For even more flexibility and functionality take advantage of the modularity and expandability of your machines and profit from consistently modern equipment. Upgrades: Improve your installed equipment and software with upgrades.
All services to move and/or relocate installed equipment at your local site, between different sites or locations. This is often linked to the retrofit or upgrades of machines.
Our Service Desk is the point of contact for your support and service inquiries. It is staffed by qualified experts, and – if required by the customer – they can provide 24/7 round the clock service 360 days a year. The Service Desk combines maximum competence with short response and solution times.
Our qualification experts will advise you on issues such as documentation, risk analysis workshops and testing strategies and support you during the implementation phases.
Long-term agreements to ensure a prioritized and preventive service and parts availability for our customers. Profit from transparent calculation and an improved coordination of field service, delivery of parts, maintenance and service desk.
Original Spare Parts
We stock an extensive inventory of original spare parts at our locations to ensure speedy delivery. And, machine-specific spare parts packages are also offered to give you in-house stock for immediate installation, trouble shooting and repairs. Options including warehouse management, JIT systems, etc. are available on request.
Expand the product range of your machine. Additional format sets optimize the flexibility of your packaging line. For faster implementation of market- and customer requirements and for a shorter time-to-market.
Consulting and technical support to increase equipment performance, availability and reliability. You can expect quantified results, like e.g. increased OEE, this service is measurable for you and your management.