SERVICE. COMPREHENSIVE. CONNECTED.
Service Desk
Our Service Desk is the point of contact for your support and service inquiries. It is staffed by qualified experts, and – if required by the customer – they can provide 24/7 round the clock service 360 days a year. The Service Desk combines maximum competence with short response and solution times.
Academy
Knowledge is power, and we want to empower our customers through our targeted training and support programs. Our adapted training programs impart theoretical and practical knowledge to enhance the productivity of your employees.
Qualification Support
Our qualification experts will advise you on issues such as documentation, risk analysis workshops and testing strategies and support you during the implementation phases.
Field Service
Our technicians have the expertise and understanding that comes from time, training, dedication to their craft and the determination to provide superior service to every customer. You will see we are committed to doing “whatever it takes” to ensure your total satisfaction.
Service Agreement
Long-term agreements to ensure a prioritized and preventive service and parts availability for our customers. Profit from transparent calculation and an improved coordination of field service, delivery of parts, maintenance and service desk.
Original Spare Parts
We stock an extensive inventory of original spare parts at our locations to ensure speedy delivery. And, machine-specific spare parts packages are also offered to give you in-house stock for immediate installation, trouble shooting and repairs. Options including warehouse management, JIT systems, etc. are available on request.
Retrofit/Upgrades
Retrofit: For even more flexibility and functionality take advantage of the modularity and expandability of your machines and profit from consistently modern equipment. Upgrades: Improve your installed equipment and software with upgrades.
Format Parts
Expand the product range of your machine. Additional format sets optimize the flexibility of your packaging line. For faster implementation of market- and customer requirements and for a shorter time-to-market.
Relocation
All services to move and/or relocate installed equipment at your local site, between different sites or locations. This is often linked to the retrofit or upgrades of machines.
Process Optimization/OEE
Consulting and technical support to increase equipment performance, availability and reliability. You can expect quantified results, like e.g. increased OEE, this service is measurable for you and your management.
Talk to us!
We look forward to finding the optimal solution for you. Your personal contact will gladly answer your individual questions. Call us. Or contact us using the contact form.